UK Shipping
Dispatch & Delivery
- We aim to dispatch all orders* within 24 hours (excluding weekends and bank holidays).
- DPD: Estimated delivery within 2 working days from dispatch. DPD may deliver multiple consignments separately.
- Royal Mail: Estimated delivery up to 10 working days from dispatch.
My order has not arrived?
- Royal Mail advises waiting up to 7 days before contacting us.
- If you still have concerns after these timescales, please contact us via the form click here. Don’t forget personalised items will take longer to produce and send out.
What if I am not home when my order arrives?
- Royal Mail (small items): Delivered through your letterbox where possible.
- Couriers / larger or mixed orders: A signature may be required. If no one is home, a calling card will be left so you can arrange re‑delivery or collection. Alternatively, they may leave your package in a safe place or with a neighbour (where available).
Can I have my order sent via Special Delivery or Tracked?
- Tracked 24: Available at checkout (£4.95).
- Royal Mail Special Delivery by 9:00am or 1:00pm: Call our Sales Team for a quote on 01656 652121.
Fast and Free
This service applies to UK mainland only and covers all orders over £75.
How much do you charge for postage?
- Postage costs are as little as £1.95 with tracking and express shipping options available.
- Add items to your basket and select your delivery country at checkout to see the exact cost.
Shipping Methods – UK Mainland
| Method | Cost | Delivery Time |
|---|---|---|
| Royal Mail Second Class – Royal Mail 48 | £1.95 | 2–3 working days |
| Royal Mail First Class – Royal Mail 24 | £2.95 | 1–2 working days |
| Royal Mail Tracked 24 | £4.95 | 1 working day |
| DPD Local (Large items <£50) | £7.95 | 1–2 working days |
*If you live outside mainland UK (Isles) your order will be dispatched within 24 hours (excluding weekends, holiday periods and bank holidays) unless we need to obtain a quote.
Winmau cannot be held responsible for any delays resulting from the postal or courier providers. Adverse weather conditions may affect deliveries.
EU & Rest of World Shipping
Dispatch & Delivery
- Orders dispatched within 24 hours (excluding weekends and bank holidays).
- DHL Standard: Estimated delivery 5–15 working days depending on destination.
Customs & Delays
- Customs checks may cause additional delays beyond our control.
- Winmau cannot be held responsible for delays caused by postal or courier providers.
My order has not arrived?
Please allow the stated DHL Standard timescales to pass before contacting us. If exceeded and you’ve had no further communication, please use our contact form.
How much do you charge for postage?
- Postage varies by destination and weight. Add items to your basket and select your country to view costs at checkout.
USA Shipping
Dispatch & Delivery
- Orders dispatched within 24 hours (excluding weekends and bank holidays).
- UPS: Estimated delivery 3–5 working days from dispatch.
- USPS: Estimated delivery 5–10 working days from dispatch.
- FedEx: Estimated delivery 2–5 working days from dispatch.
Free Shipping
We offer Free Shipping on all USA orders over $50. The choice of courier service will be at the discretion of Nodor International Ltd.
My order has not arrived?
Please allow the above courier timescales to pass. If exceeded and there’s been no further communication, please contact us. Personalised items take longer to produce and send out.
What if I am not home?
Couriers may require a signature. If no one is available, they will leave a notice for re‑delivery or collection. In some cases they may leave in a safe place or with a neighbour (where available).
Tracking & Services
- Tracking options are available at checkout depending on courier and destination.
Postage Costs
- Costs vary by weight and service. Add items to your basket and select your country to view exact costs at checkout.
Winmau cannot be held responsible for delays caused by the postal or courier providers. Adverse weather conditions may affect deliveries.