Returns

 

Your Right to Change Your Mind

Under the Consumer Contracts Regulations 2013, you have the right to cancel your order and get a refund for most items bought online. Here's what you need to know:

1. 30-Day Return Period
   • You have 30 days to decide if you want to keep your purchase.
   • If you change your mind, you can return the item for a refund.
     
2. Exceptions: When You Can't Return an Item You don't have the right to return: a) Personalized items, such as:
   • Custom flights
   • Personalized nylon ring grip shafts
   • Personalized polymer shafts
   • Customized cases b) Sealed goods for health or hygiene reasons, if you've opened them c) Items that have been mixed inseparably with other products after delivery.
     
3. Subscription Refund Policy
   Refund Eligibility for Subscription Codes
   
   Subscriptions purchased as physical gift cards, vouchers, or scratch-code products are eligible for a refund only if they are returned unused and in their original condition.
   Once the protective scratch panel has been removed, scratched, altered, or otherwise tampered with, the subscription code will be deemed to have been accessed and the product will be considered used. As subscription codes are digital products that can be redeemed immediately, no refunds, exchanges, or cancellations will be provided once the scratch panel has been removed, regardless of whether the code has been redeemed.
   
   To be eligible for a refund, the subscription card or voucher must be:

• • Be returned unused and unredeemed.
  • Have the scratch panel fully intact and undamaged.
  • Be returned in its original condition.
  • Comply with any applicable return period stated in our general returns policy.
  
  We reserve the right to refuse a refund if the scratch panel has been removed, damaged, or if there is evidence that the code may have been viewed, copied, or used. By purchasing a subscription code, you acknowledge and agree to these refund terms.

We recommend that you obtain proof of posting or use a recorded/insured service for returning any items. We cannot be held responsible for goods lost or damaged in transit.